Last updated: October 4, 2026
This Acceptable Use and Prohibited Products Policy applies to every seller, store, product, sales page and checkout that uses Koopfy. Koopfy Payments LLC (“Koopfy”) prioritizes consumer safety, regulatory compliance and the integrity of the payment ecosystem. The lists below are examples and are not exhaustive: anything illegal is prohibited even if it is not named here. Violations may result in product removal, fund holds, account suspension or permanent termination.
1. Illegal activity (general rule)
• Any product, service or transaction that is illegal under the laws of the United States, of the seller's country or of the country where the buyer is located; • Anything that facilitates, promotes or instructs others in illegal activity; • Products or services that violate the rules of the card networks (Visa, Mastercard, American Express, Discover) or of Koopfy's payment partners; • Sales to or from persons, entities or countries subject to sanctions (including OFAC sanctions); • Any use of the platform to launder money, disguise the true nature of a sale or process payments on behalf of a third party not approved by Koopfy.
2. Illegal drugs and controlled substances
• Illegal drugs, narcotics and controlled substances, including any substance scheduled under US federal law; • Cannabis, marijuana and THC products, including delta-8, delta-9, delta-10, THC-O and HHC; • Psychoactive substances, synthetic cannabinoids, psilocybin and research chemicals sold for human consumption; • Drug paraphernalia and equipment used to produce or consume drugs; • Products designed to defeat drug tests.
3. Regulated and high-risk categories
• CBD and hemp-derived products, in any form; • Kratom, kava and other psychoactive botanicals; • Tobacco, cigarettes, cigars, e-cigarettes, vapes, e-liquids and nicotine products of any kind; • Alcoholic beverages; • Pharmaceuticals, online pharmacies and prescription-only medical devices; • Steroids, SARMs, peptides, human growth hormone and other performance-enhancing substances; • Supplements and cosmetics that claim to diagnose, treat, cure or prevent disease, or that contain ingredients banned or not approved by the FDA; • Firearms, ammunition, firearm parts, explosives, fireworks and weapons of any kind, including CO2 devices; • Gambling, betting, lotteries, paid sweepstakes and betting bots or tips; • Securities, investment schemes, trading signals or bots that promise returns, consortia, insurance, loans and financial intermediation; • Debt relief, credit repair and debt collection; • Multi-level marketing, pyramid and Ponzi schemes, and get-rich-quick or guaranteed-income offers; • Deceptive billing: hidden recurring charges or free trials that convert to a charge without clear consent; • Live animals, endangered species and products made from them; • Hazardous materials and recalled products.
4. Card network prohibited and brand-damaging content
• Child sexual abuse material and any sexual content involving or depicting minors, or persons who appear to be minors; • Non-consensual sexual content, rape, incest, bestiality, sexual violence or mutilation; • Explicit adult content, pornography, adult services, escort services and prostitution; • Human trafficking, exploitation and forced labor; • Content that promotes hate, violence, harassment or discrimination against any person or group, and content from terrorist or extremist organizations; • Content that depicts or glorifies gratuitous violence, self-harm or cruelty to animals; • Any product or content that, in the judgment of Koopfy or its payment partners, could damage the reputation of the card networks.
5. Piracy, unauthorized resale and other prohibited items
• Signal decoding devices, TV Boxes and related accessories; • Piracy-related antennas or content devices; • Unauthorized streaming or software subscriptions; • Spy apps, phone cloning, unauthorized tracking tools, and surveillance or hacking tools; • Sale of social media followers, likes and artificial engagement; • Crowdfunding, donations and fundraising; • Ticket sales and unauthorized reselling; • Third-party courses distributed without rights; • Products with unrealistic or unsubstantiated claims; • Product lots, auction lots and mail lots; • High-risk electronics; • Appliances, furniture and vehicles; • Unregulated food products.
6. Scams, fraud and social engineering
• Any product or service designed to deceive consumers; • Pages impersonating banks, governments or companies; • ‘Debt clearing’, ‘fund recovery’, ‘benefit release’ and ‘debt settlement’ schemes; • Intermediation or imitation of government programs; • Unauthorized collection of personal or banking data; • Phishing, WhatsApp cloning or account theft; • Unauthorized credit, score or limit promises.
7. Counterfeits and intellectual property
• Counterfeit or replica goods, at any scale; • Clones of famous brands; • Unauthorized logo or brand usage; • False ‘official reseller’ claims; • Products without proof of origin; • Copyright-protected content without a license.
8. How to report a violation
Anyone can report a product, store or page that violates this policy by emailing support@koopfy.com with the subject ‘Policy violation report’. Include the store or product address, a description of the problem and any available evidence. Rights holders should identify the work or trademark and provide proof of ownership. We acknowledge every report within 1 business day.
9. Product removal process
Koopfy follows the same documented steps for every suspected violation. 1. Intake. Reports reach us from buyers, rights holders, payment partners, card networks and authorities, and from our own monitoring: onboarding review, dispute and early-alert monitoring, purchases flagged by buyers as unrecognized, and support tickets. Each report is recorded as a case. 2. Triage, within 1 business day. Our compliance team classifies the case. When the product is clearly illegal or falls under sections 1, 2 or 4, its sales are disabled immediately, before the review is complete. 3. Review, within 3 business days. The team examines the product, the sales page, the checkout and the seller's history, and may request documents such as licenses, supplier invoices or brand authorization. The seller has 2 business days to respond. 4. Action. If the violation is confirmed, the product is removed and can no longer be sold. When the violation is severe, repeated or affects the store as a whole, the seller's account is suspended, which blocks all new payments, and payouts are held as described in the Penalties Policy. 5. Notice. The seller is notified by email with the reason for the action and what is needed to resolve it. 6. Appeal. The seller may appeal within 10 business days by replying to the notice with supporting evidence. A supervisor who did not take part in the original decision reviews the appeal and responds within 5 business days. Products that fall under sections 1, 2 or 4 are not reinstated. 7. Record. Every action is logged with the responsible team member, the date, the reason and the evidence. Records are retained and made available to payment partners and authorities on request.
10. Violations and consequences
• Immediate product removal; • Account suspension; • Fund holds or payout delays; • Additional documentation requests; • Permanent account termination for severe or repeated violations; • Reporting to payment partners and to the competent authorities, where applicable.
These documents apply to merchants using the platform and, where relevant, to customers buying through checkouts powered by Koopfy.
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