Last updated: February 25, 2026
This Shipping and Delivery Policy applies to all physical goods purchased through the Koopfy checkout. Koopfy acts as the Merchant of Record (MoR) and assumes responsibility for coordinating fulfillment, tracking, and delivery for orders processed through its infrastructure. We partner with qualified fulfillment centers and logistics providers, primarily based in the United States, to ensure secure and traceable delivery.
1. Order Processing Time
1.1 All orders undergo a processing period before shipment. 1.2 Verification & Packaging: Orders are processed, verified for fraud prevention, and packed within 1–2 business days after payment confirmation. 1.3 Cut-off Times: Orders placed after operational cut-off (e.g., 2:00 PM EST), weekends, or holidays begin processing the next business day.
2. Shipping Origins
To maintain quality control and faster delivery times, physical inventory — including nutraceuticals and dietary supplements — is warehoused and shipped from fulfillment centers within the United States. Koopfy does not operate unverified overseas dropshipping models.
3. Estimated Delivery Times
After shipment: • Domestic (US): 3–5 business days. • International: 7–14 business days depending on destination and customs clearance. Delivery times are estimates and may vary due to weather, carrier delays, or customs processing.
4. Shipment Tracking
Once dispatched, customers receive a Shipping Confirmation Email with tracking number and monitoring link. Tracking may take 24–48 hours to activate in the carrier system.
5. Customs, Duties & Taxes
For international orders, the customer is the importer of record. Import duties, taxes, or clearance fees are the responsibility of the buyer. Koopfy is not liable for customs delays, holds, or seizures.
6. Digital Product Delivery
Orders consisting solely of digital goods do not involve physical shipping. Access is granted instantly upon payment confirmation. Customers receive login credentials and access link via email. Koopfy maintains auditable delivery logs.
7. Lost, Stolen, or Damaged Packages
If tracking shows delivered, please wait 24 hours as carriers may prematurely mark deliveries. If confirmed lost or damaged, contact support@koopfy.com with: • Order ID • Photos of packaging/item We will evaluate and arrange replacement or refund when applicable.
These documents apply to merchants using the platform and, where relevant, to customers buying through checkouts powered by Koopfy.
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