Support

Talk to our team

Merchant support for accounts, orders and operations.

Channels

Email

Best for account, order and billing questions that need a record.

support@koopfy.com

Phone

For urgent operational issues during business hours.

+1 (302) 209-8489

For commercial conversations and bringing an operation onto Koopfy.

Start a conversation

Customer area

Buying from a store powered by Koopfy? Track your order and open a ticket here.

Open the customer area

Before you write

Have the Order ID ready — it resolves most questions in one reply
For delivery issues, include the tracking code and, if relevant, photos of the parcel
For account questions, write from the email registered on the account
For a payment dispute, include the transaction reference

What we can help with

Account setup, verification and activation
Orders, fulfillment status and tracking
Refunds, returns and post-purchase incidents
Payment methods, settlement and payouts
Integrations, API keys and webhooks

Response times vary with volume and the complexity of the request. Operational and commercial arrangements specific to your account are handled by your account contact.

How can we help?