Orders
Centralized order management
The operational record every other layer reads from and writes to.
In an assembled stack, the order exists in four places at once: the payment provider knows about a transaction, the storefront knows about a cart, the freight partner knows about a parcel, and support is looking at an email. None of them is the order.
On Koopfy, the order is one record. Payment, fulfillment, shipping and post-purchase all read from it and write to it, which is what makes the operation legible at volume.
How it connects
- Created by checkout the moment payment is approved
- Routed into fulfillment and shipping
- Read by support when a customer opens a ticket
- Aggregated by analytics into commerce health
What the order layer covers
Full order lifecycle
From created and paid through shipped, delivered, refunded or disputed — one status history.
Real-time visibility
Order state across the whole operation, not per provider portal.
Abandoned carts
Abandoned checkouts captured and available for recovery.
Risk signals
Order-level risk assessment applied before the order moves into fulfillment.
Customer records
Orders tied to the customer, so history is available on the next contact.
Operational queue
Pending tasks surfaced instead of discovered later by the customer.
Build your global commerce infrastructure
Connect your store to the infrastructure that powers payments, checkout, fulfillment, logistics and customer operations.